Engagement Strategy
It is in the form of Governance Model. Governance is a formal management framework and structure that enables Promantra and Our Clientele to mutually manage the relationship, expectations, contractual dependencies, and services. Promantra has identified six key components for effective governance which allow us to successfully manage our Outsourcing Relationships;
- Relationship Management
- Contract Management
- Service Level Management
- Communication Management
- Risk Management
- Change Management
This framework and structure is supported by a defined set of standards, documented processes, and best practices. Governance is used to bring Client requirements and Promantra's offerings into sync.
